Tim's Day
Tim works for a company in Sacramento, California. He's a customer service representative. He gets up at six o'clock each workday. He drives to work and begins his job at eight o'clock. He speaks to people on the telephone to help them with their banking problems. People telephone the bank to ask questions about their accounts. He doesn't give information about accounts until people answer a few questions. Tim asks callers their birth date, the last four digits of their social security number and their address. If a person gives incorrect information, Tim asks him to call back with the correct information. Tim is polite and friendly with everyone. He has lunch in a park next to his office. He returns home at five o'clock in the evening. After work, he goes to the gym to work out. He has dinner at seven o'clock. Tim likes watching TV after dinner. He goes to bed at eleven o'clock at night.
Quiz
Underline the correct answer.
Where does Tim work?
- In Europe
- In the USA
- In Asia
When does he get up?
- He gets up at seven o'clock in the morning.
- He gets up at six o'clock in the morning.
- He gets up at six o'clock in the afternoon.
How does he get to work?
- He walks to work.
- He drives to work.
- He takes the bus to work.
- He helps customers in a bank.
- He helps customers on the telephone.
- He helps customers outside.
- He asks people some questions.
- He tells them to call later.
- He asks to see documents.
- What is your birth date?
- What is your job?
- What is your address?
- He gives banking account information.
- He asks the callers to call back with correct information.
- He asks to speak to the parents.
- He is unfriendly and helpful.
- He is funny and helpful.
- He is polite and friendly.
- At work
- In a park near work
- At home
- He works out at the gym and watches TV.
- He works out at the gym and reads a book.
- He watches TV and plays ping pong.
What does he do during the day?
What does he do to check information?
Which question does he NOT ask?
What does he do if the information is incorrect?
What is Tim like on the job?
Where does he eat lunch?
What does he do in the evening?
